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Zendesk Attachment Storage Offload

Are you storing large files and attachments from your customers in Zendesk? There’s now a way to offload these files externally, so you can save $$$ on your Zendesk storage costs.

Attachment Storage Offload for Zendesk is a simple app that allows you to quickly reduce your Zendesk storage–saving you money instantly.

With Attachment Storage Offload for Zendesk, you can:

  • Reduce your Zendesk storage costs instantly – often in just a few clicks.
  • Control how long you store customer files in Zendesk with auto-extract features.
  • Maintain easy access to attachments through the sidebar app.

Attachment Storage Offload for Zendesk stores files on an industry-leading, secure, 3rd-party storage system. You can set it up in just clicks, helping you instantly save money on your Zendesk storage bill, stay compliant, and claw back $$$s of savings into the future.

Pricing

$20/month base price with 25GB included.

+$0.10/month for each additional GB stored.

For storage hosted on your own cloud solution, please contact hello@eh7p.com for a quote.

Frequently Asked Questions

Our Zendesk storage costs are too high. Can you help us?

Absolutely! We can vastly reduce your storage costs by offloading attachments on a cheaper storage provider.

How are attachments removed from Zendesk?

The tool removes attachments from Zendesk through the use of the redaction feature.

When are attachments removed from Zendesk?

The timeframe for removing attachments from Zendesk is fully customizable. We typically recommends that attachments are extracted 30 days after tickets are closed.

How can we access attachments once removed from Zendesk

Removed attachment can be accessed through this site, or via the Attachment Storage Offload sidebar app.

What happens to our data if our subscription is ended?

If your subscription ends, you will have 3 months to download your data before it is deleted. After this time, the data will be permanently removed.

Can attachments be re-added once removed from Zendesk

Unfortunately Zendesk does not allow attachments to be added to existing comments.

Is there a minimum contract term?

There is no minimum contract length! Use is billed monthly and can be cancelled at any time.

Is my data secure?

All data is encrypted at rest and in transit. Extracted attachments are stored on a secure, industry-leading 3rd party cloud provider. We take security seriously and have implemented best practices to ensure your data is safe.

How quickly can you remove attachments?

We typically extract attachments at a rate between 25-50GB per day. Please get in touch with us if you have an urgent need and we can raise this limit for you.

Can you add a feature?

We're always open to new features, please get in touch with any requests and we'll see what we can do.

Can you extract attachments onto our private cloud storage?

For storage hosted on your own cloud solution or other custom solutions, please get in touch with us at hello@eh7p.com to discuss your needs further